NCG Top 100s Magazine – Refund & Returns Policy

At NCG Top 100s, we want every customer to enjoy their magazine. We take great care in preparing and delivering each edition, but if something isn't right with your order, we're here to help.

Returns & Refunds

Due to the nature of printed magazines, purchases of individual issues and multi-issue bundles are generally non-refundable once dispatched, unless an item arrives damaged, is faulty or is incorrect.

If you wish to cancel your order before it has been dispatched, please contact us as soon as possible at contact@ncgtop100stour.com. We will do our best to accommodate your request and arrange a full refund.

Damaged or Incorrect Orders

If your magazine arrives damaged, defective or you receive the wrong issue, please contact us at contact@ncgtop100stour.com.

To help us resolve the issue, please include:

• Your order number

• A brief description of the problem

• Photographs of any damage, where possible

We will review the issue and arrange a replacement or refund, as appropriate, in accordance with your statutory rights.

Missing or Undelivered Orders

If your magazine has not arrived within the expected delivery timeframe, please get in touch with our team.

We will investigate the delivery and, where appropriate, arrange for a replacement or refund.

Refund Processing

Once a refund has been approved, it will be issued to your original payment method.

Please allow up to 10 working days for the refund to appear in your account, depending on your bank or payment provider. This does not affect any statutory refund deadlines.

Multi-Issue Offers

For customers purchasing multiple editions as part of a promotional offer, such as our two-magazine bundle, any refund will take into account the promotional pricing applied at checkout.

If only one magazine is damaged, faulty or incorrect, we will aim to resolve the issue for that individual edition without affecting the remainder of your order.

Your Statutory Rights

This policy does not affect your statutory rights under UK consumer law, including the Consumer Rights Act 2015.

Contact Us

For any questions about your magazine order, returns or refunds, please contact:

Email: contact@ncgtop100stour.com

Website: www.ncgtop100stour.com

Our team will be happy to assist.